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Return & Exchange Policy
Date : 29/02/2024
At KA Southern Kreation, we want you to be completely satisfied with your purchase. If you're not satisfied with your order for any reason, we offer hassle-free returns and exchanges subject to the following terms :
Eligibility for Returns and Exchanges
Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Returns and exchanges must be initiated within 30 days of the delivery date.
Final sale items, including clearance or promotional items, are not eligible for return or exchange.
How to Initiate a Return or Exchange
Contact our customer service team at kasouthernkreation@yahoo.com to request a return authorization.
Pack the item securely in its original packaging, along with the original packing slip or order confirmation.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
Once we receive and inspect the returned item, we will process your refund or exchange within Mon To Fri business days.
Refunds
Refunds will be issued to the original form of payment used for the purchase.
Original shipping charges are non-refundable, unless the return is due to an error on our part or a defective item.
Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for a return authorization.
Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Photos of the damaged or defective item may be requested to expedite the resolution process.
Policy Updates
We reserve the right to update or modify our return and exchange policy at any time. Any changes will be reflected on this page.
Contact Us
If you have any questions or need assistance with your return or exchange, please don't hesitate to contact us at kasouthernkreation@yahoo.com.
We're here to help!